NB:  There are two portals

Alowishus (Same for all 3 locations)

Berts

Customers can purchase a gift card in store or online.

The redemption and checking balance processes are the same for both.  Customers can show you their voucher from their device, you just need the voucher number

ISSUING:

• Grab the next GIFT CARD from the front of the box
• Write the value of the gift card and the expiry date on the card (always expires 3 years from the date of issue)
• In Lightspeed – tap the MENU BUTTON (3 lines on top of one another – top left hand corner)
• Tap ADD-ONS and then GIFT CARDS
• Tap GIFT IT
• Enter the gift card number from the GIFT CARD in the GIFT CARD REFERENCE field and tap CONFIRM
• Tap ADD FUNDS and key the amount of the gift card (minimum amount is $10)
• Tap payment method – CASH or TYRO

REDEEMING ANY TYPE OF VOUCHER:

• Complete your transaction as normal and go to check out
• If it’s an old voucher with a crossed out balance, then tap SPLIT PAYMENT, enter the remaining balance for the split go to the next step
• Tap GIFT-IT
• Enter GIFT CARD Number from Physical Card or E-Gift Card on a customers devise
• Tap CONFIRM
• If there is still a balance owing, you will then be able to select CASH | TYRO | APP
• If it’s an e-GIFT CARD the customer will receive an email with the transaction and the remaining balance, you can also print a receipt
• If there are funds remaining on the card, Print the Receipt and staple it to the Card and return to the customer
• If there are no funds remaining on the gift card then place in the yellow folder

CHECKING BALANCE:

• In Lightspeed – tap the MENU BUTTON (3 lines on top of one another – top left hand corner)
• Tap ADD-ONS and then GIFT CARDS
• Tap GIFT IT
• Enter the gift card number from the GIFT CARD in the GIFT CARD REFERENCE field and tap CONFIRM
• Tap CHECK BALANCE

TROUBLE SHOOTING:

$10 Donation voucher won’t redeem?

– Try placing 00 in front to make it a 5 digit number (or just 0)

You processed payment for new voucher as Cash instead of Card?

– you can’t refund it, simple manually process the payment through TYRO, (see ASK for instructions) and then email Tracey to let her know what’s happened.

Issuing a new vouchers and Lightspeed won’t recognise the number?

– Place that voucher into the yellow folder and grab the next one

If you’ve had any difficulty with issuing a voucher be sure to check the balance on it before letting the customer leave.  Then you know it’s worked correctly.