If you are getting errors when redeeming a gift card please troubleshoot the following:
– Is the gift card listed in Gift It?
Your Supervisor (or you, if you have access) can log into gift it
– Click Gift Vouchers on left
– Type Card Number into search bar on right
– If nothing shows, click INACTIVE tab (this shows gift cards that have already been used)
If it isn’t found, and it looks like our usual vouchers (front and back colour printed on thicker paper) you may issue a new gift card following the ask article here after taking it from the customer:
If it is listed, click the blue voucher code to show all details about that gift card.
– Check claim history (has the card been used before?)
– If no history/spend: Check issue date (perhaps it was issued prior to the DD/MM date listed on expiry.) If these are very different, this means it probably has used a double up of an already purchased gift card number. Take from customer, and issue a new gift card in back end with the amount.
Follow instructions on this:
Here’s a quick video on accessing Gift-It. You can do this in Safari on the iPads. Please don’t share the login with anyone.
https://youtu.be/A7xDgUjBIwo