Gift It is incorrectly allowing you to use a duplicate gift card number that has already been issued.
When this happens you will see the below error pop up AFTER the payment has been processed.
If you see this error, YOU MUST, follow this procedure, or the customer will be unable to use the GIFT CARD.
PROCEDURE:
1) Choose the next gift card in the box, fill out and give this to the customer.
2) Take the old gift card back from the customer and record on it the following info:
– customer contact number
– new gift card number you used to replace it
– get these details to your supervisor or to Marcus, Amy, Pete or Tracey ASAP for processing in the back end.
Thanks team!
Supervisors:
If you need to issue a new replacement gift card, please follow the instructions here as if creating a brand new gift card from the box: