When we raise an invoice the payment due date needs to be set 7 days from invoice date (This is set as the default in Xero).

Once the invoice becomes overdue, Xero will send a reminder invoice 2 days later (at 9 days from invoice date)

When the invoice goes 14 days overdue a phone call must be made with notes recorded in the ‘expected date’ section on Xero.  Add the following info:

• who you spoke to
• when the invoice is expected to be paid
• any other relevant info

Once the invoice goes 16 days overdue, it will be automatically emailed again.  Hopefully at this point no further action will be required by us