Reply to customer complaint
Complaint through email
Good Morning Customer,
Thank you for taking the time to give us feedback on your recent visit to Alowishus Delicious.
We have recently employed a number of new team members, and our senior team are currently working hard to get them trained and up to the high level of standard that you are used to.
We appreciate your business and are sure that we can do better on your next visit. Please show this voucher to the team next time you come in.
Once again, thank you for your feedback. We really appreciate you taking the time to share this with us.
Kind Regards,
Your Name
Complaint through email of Facebook Messenger
Hi Customer
Thank you so much for letting us know your Mango Tango wasn’t quite right. It definitely doesn’t sound like the high level of service we aim for.
I’m not sure what happened but we’d love for you to have another Mango Tango on us. Please show this Gift-it Voucher number to our team at the register on your next visit (you have 3 years to use it).
This will get you a Mango Tango that I’m sure you’ll love. Once again, my sincere apologies and thank you again for letting us know directly.
Warmest regards,
(NOTE: If valid complaint, at your discretion either create a Gift-it voucher for amount spent (if under $10) or a $10 maximum promotional voucher. Instructions on how to do this here.)
Asking For A Product Recipe
Hello Steph
We are so glad you loved our Chia pudding, it actually took many trial and errors, and a long time to perfect and get just right.
We aren’t in the business of selling our tried and tested secrets and I’m sure you understand, we have to keep some things under our belt.
We do however give out a couple of our recipes when you sign up to our Good News, and there is loads and loads of free stuff for you as well
You can sign up here: www.alowishus.com.au/goodnews
Kind regards