If you have received a valid complaint or negative feedback issue a Complimentary voucher to encourage them to give us another shot.

If under $10:  (e.g. my mango tango smoothie tasted off) issue promotional voucher for amount spent
(issue $7.50 voucher for a $7.50 smoothie)

If spend was over $10: ( e.g. we just had lunch and my eggs weren’t cooked properly and my partners meat was cold and uncooked)
issue a promotional voucher for $10.

1. Log in to Gift It (use your own login)
2. Click Vouchers left hand menu
3. Click Create  green button top right
4. Select Complimentary right hand side
5. Check All Venues
6. Complete the following fields:
   1. First name
   2. Last Name
   3. Email address
   4. Value
   5. Message – Copy and paste the appropriate script from below – feel free to modify if required
7. Click Send blue button top right

Complaint:

Thank you for taking the time to give us feedback on your recent visit to Alowishus Delicious.

We have recently employed a number of new team members, and our senior team are currently working hard to get them trained and up to the high level of standard that you are used to.

We appreciate your business and are sure that we can do better on your next visit.  

Please show this voucher to the team next time you come in. 

Once again, thank you for your feedback. 

We really appreciate you taking the time to share this with us.