On the register your job is to:
- Complete Opening or Closing Tasks (depending on which shift you are on)
- Take orders professionally and with a positive attitude
- Greet customers as they walk in the door, use their name where possible
- Handle customer requests professionally and politely
- Ensure that queue is managed quickly
- Make sure the counter is always neat and presentable (including the pie warmer)
- Ensure cake cabinet is always full and presentable and all items are labelled
- Ensure the Grab & Go Fridge is tidy, pull all products forward regularly to ensure fridge looks as full as possible.
- Up-sell and notify customers of promotions and new products (read all Lightspeed prompts and offer to customer)
- Always advise customers our Baby Cinos are free and let them know how they can donate.
- Order stock for drink fridge & ensure it is kept stocked and rotated
- Milk order to be completed by 2.30pm daily. Use ‘Rum City Milk Order’ spreadsheet on the iPad
- Count and deposit banking and get change by 3PM
(See -> Preparing Deposit Bags & Making Bank Deposits)