Gift It is not working correctly:

Manual Issuing:

1. Process as normal through Lightspeed
2. Record the Gift Voucher Number
3. The Gift Voucher Amount
4. And the Customers best contact number
5. Pass these details to a team member who has access to the back end of GIFT-IT for processing

Manual Redeeming:

1. Process order as normal and send to the printers
2. In the note section RECORD the gift voucher number and the best contact number of the customer
3. Once GIFT IT is back on line you simply check out the order with GIFT-IT and enter the gift card number

HOW TO REPORT IT AND START THE PROCESS OF HAVING IT FIXED

This is everyone’s responsibility to do.  If you experience a problem then you report (unless it’s a known issue)

If Gift It stops working or is not processing correctly you immediately need to

1. Capture the error by screenshooting it on the iPad
2. Send an email to [email protected]
3. CC in [email protected]
4. Send them the screenshot and a brief description of what is happening.
5. Notify Amy