Managing [email protected] email

  • Created:
  • / Author: Team Leader

The following alias emails go into [email protected]

  • [email protected]
    • generally just replies from customers who have received our weekly newsletter.
    • May require some responses and actions, otherwise just delete
  • [email protected]
    • a virtual (not real) person who responses via an Active Campaign Funnel to emails that have gone out to customers via the Good News.
    • She teaches people how to use our Alowishus App
    • If you are able, answer any questions that come through
  • [email protected]
  • [email protected]
    • we’ve used this email mostly as a user name to register for different online accounts
    • May require some responses and actions, otherwise just delete
  • [email protected]
    • any invoices need to be forwarded to Xero Maryborough
    • Tsedaqah No 2 Pty Ltd TA Alowishus Delicious Maryborough (232-244 Adelaide St Maryborough) [email protected]
    • any statements need to be check off against the matching card file in the Xero Maryborough file, in ensure all invoices have been captured in our accounting system
    • anyone requesting a payment of an account – please check if we have a record of the bill/invoice in Xero, if we don’t please request a copy from the supplier.  Once you have it check with Tracey to see if it is ok to email into Xero
    • you may get price change notifications – these need to be updated in Lightspeed Products at the time of the rise
    • Once actioned move into Invoices Maryborough folder
  • [email protected]
    • as per accounts.maryborough.com.au
    • except send to Xero Bundaberg
    • Tsedaqah Pty Ltd TA Alowishus Delicious (Bundaberg Main Store 174-176 Bourbong Street) [email protected]
    • Once actioned move into Invoices Bundaberg folder
  • [email protected]
    • as per accounts.maryborough.com.au
    • except send to Xero Hospital
    • Tsedaqah No 2 Pty Ltd ATF McPhee Business Trust T/AS Alowishus @ The Hospital (290 Bourbong Street Bundy) [email protected]
    • Once actioned move into Invoices Hospital folder
  • [email protected]
  • [email protected]
  • [email protected]
    • as per accounts.maryborough.com.au
    • except send to Xero Berts
    • GE Bov Spirit Pty Ltd TA Bert’s Restaurant 163 Bourbong Street Bundy [email protected]
    • Once actioned move into Invoices Bert’s folder
  • [email protected]
    • see below for breakdown
Emails received via [email protected]:

CATERING QUERIES/REQUESTS/QUOTES
When you get a request or query surrounding catering please send this to [email protected]

GOOD/BAD REVIEWS:
When feedback comes in via email either good or bad please forward to appropriate location manager.  In addition all 1 & 2 Star reviews need to be sent to the appropriate location manager:

BOOKINGS:

Bundaberg: We don’t take bookings for Bundaberg, there are always tables available.
Maryborough: When receiving a booking request via email (not many of these) please forward the booking request to [email protected] so she can inform her team of the booking and put it into their system for their store.

DONATION/SPONSORSHIP REQUESTS:

When a club or organisation is request a donation for a raffle, cent sale or small prize please send them a Promotion Voucher directy from Gift It.  Click here for instructions

INVOICES/BILLS:

Email to corresponding Xero Account

  • Intrepid Pipeline Pty Ltd TA My Cafe Supplies 161 Bourbong Street Bundaberg [email protected]

If something falls out of the above guidelines, please consult with Tracey.

 

 

Tagged:

Leave A Comment?